Where to Start?
Schedule an appointment to consult with our trained staff. We are open Monday–Friday 9am–6pm and Saturday 11-5pm (closed Sunday). Please make a reservation online.
What to Bring?
For a Mac issue, bring the computer and any cords or peripherals that are involved in the problem. Please include notes or Apple case numbers regarding the problem and any questions you may have.
What to Expect?
During your appointment the Knowledge Base service assistant will review your case and discuss how to resolve any issues. If a repair is needed, a technician will review your support options with you. You can expect your session to last between 10–20 minutes. The tech may run diagnostics and consult with other customers during this time.
Where Do We Fix Them?
Because we are an Apple Authorized Service Provider, most repairs are done on-site in our workshop. Our parts come directly from Apple. There is no charge for repairs under the AppleCare warranty.
iPods and iPhone
Please note that we are NOT able to support iPods or iPhones at our location. If you purchased your iPod from our store, we are be happy to help you troubleshoot. However, direct contact with Apple at 1-800-APL-CARE or online for iPod Support, iPad Support or iPhone Support is the quickest way to find a solution.
Data Migration — $69
We copy data to a Mac from an older Mac or PC, working or not. The old hard disk must not be damaged or corrupt.
iPod Migration — $69
We copy music and video from an iPod onto a new Mac, set up iTunes and add your media, then erase the iPod and sync it with that Mac.
Mac Tune-Up — $69
We run the appropriate Apple Service Diagnostic or Apple Hardware Test on a machine to find any hidden hardware issues. Then we use DiskWarrior to rebuild and optimize the hard disk directory. Finally, we install all applicable updates for your Operating System and software.
Windows Installation — $69
Our technicians install and configure your choice of Boot Camp, Parallels, or VMWare Fusion with your full copy of Windows. We run all Windows updates and install all drivers necessary for compatibility with the Mac hardware.
Application Installation — $29
We install and configure any properly licensed software package except Windows compatability solutions.
RAM Installation — $29
We install and test memory upgrades in one of our Static Safe work areas.
Illini Care Package — $99
(Includes All Items Listed Above)
A comprehensive 1-year package of software support and training. This package includes all support services listed above, along with four 30 minute 1-to-1 training sessions.
Data Recovery @ DriveSavers
For drives that are damaged beyond our ability to recover data, DriveSavers can dismantle the drive in a clean-room environment and provide state-of-the-art recovery services.
Our customers can get a 10% discount on Drive Savers by using the discount code DS19623. Call DriveSavers at 1-800-440-1904.
Data Recovery @ Knowledge Base $259
Our technicians can remove a damaged hard disk from a Mac, connect it to a drive dock on one of our dedicated recovery workstations, and attempt to salvage your files using a variety of software utilities. This service is guaranteed. If little or no data is recovered, there is no charge.
Repair Services
Hardrive Replacement — $69+price of new drive
Replace Case Parts — $119+price of parts
Replace Logic Boards — $159 + price of board
Replace Other Boards — $119 + price of parts
Replace LCD — $159 + price of new LCD
About Safeware
A Safeware Protection Plan is a comprehensive insurance program that will cover your laptop or desktop in the event that certain physical losses occur (many of which are not covered by standard warranties) at home, in the classroom or on the road. The plan covers against unfortunate happenings such as theft, accidental damage, liquid spills, vandalism, power surge, lightning strike, flood, fire and more.
Unlike other plans, there is no limit of occurrences. Coverage does not terminate in the event of total loss or theft. Safeware offers this policy to cover the expenses of repair or replacement of the insured computer with no deduction for depreciation. The policy will continue for the repaired unit or is transferable to your replacement unit.
What is the cost?
Safeware plans can be purchased in 1, 2, 3, or 4 year agreements. Rates very on the type of Mac you purchase. A one-year agreement for a White MacBook is $86.90, for instance, but a one-year plan for the iMac 21.5" desktop is $40.70. Get a quote now.
When can I enroll?
You can apply to enroll at any time. Enrollment is not limited to new computers.
What perils will be covered?
Both the domestic and Global policy will cover you from Accidental Damage, Theft, Liquid Spills, Fire, and more. Visit our product pages (http://www.safeware.com/Products.aspx) for more details. Safeware does not replace manufacturer warranty.
Where am I covered?
All of our domestic policies cover you in the United States, Canada and Puerto Rico. If you choose international from ‘Where do you travel’ dropdown you will receive World Wide Coverage*.
*Countries listed on the US Department of State Official Travel Warnings site are not eligible for Global coverage. Please click here for a current listing of non-eligible countries.
Please note that we do not service iPods or iPhones at our location and cannot take any repair appointments for these products.
iPhone, iPad & iPod Support
Mac, iPhone, iPad and iPod customers within 90 days of ownership are eligible for complimentary phone support — one support incident per iPod and unlimited incidents per Mac and iPhone. Online technical support for Apple products is available beyond the initial 90 days at http://www.apple.com/support/
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
Canada technical support: 1-800-263-3394
Apple Rebates: 1-877-4-APL-PROMO (1-877-427-5776)
Go through the following pointers to get your iPod up and running again.
1. Connect
All iPods and iPhones are set up through iTunes. First connect your iPod to your computer via USB to configure your music, movies, podcasts, pictures, applications and more.
2. Restart
If your iPod appears to not be responding or is frozen, hold the center button and the menu button at the same time for more than 5 seconds to restart the iPod. In this case, it’s just like a computer. For iPhones and iPod Touches, hold the power and the home button for for more than 5 seconds to force a shutdown.
3. Restore
Still having trouble? Connect your iPod to iTunes and attempt a restore. This will erase all your data from the iPod and set it up as new.
4. Return
If your iPod is still not working and your are covered under the AppleCare Protection Plan, call 1-800-APL-CARE. If you are not, still call, although repairs charges will be assessed.
5. Research
If you are having trouble with your iPod, check Google or another search engine with your symptoms, there is a good chance others are having the same problem and have listed solutions.
